Privacy Policy

How we collect, use, and protect your information.

  • Home
  • Privacy Policy

Volt Data

Privacy Policy

Last Updated: June 2026

1. Overview

This Privacy Policy describes how Volt Data Pty Ltd ACN 603 930 356 (“Volt Data”, “we”, “us”, “our”) collects, uses, holds and discloses your personal information.

Volt Data is a CDR Representative of Fiskil Pty Ltd (ABN 89 646 260 728), an Accredited Data Recipient under Part IVD of the Competition and Consumer Act 2010 (Cth) (accreditation number ADRBNK000246). Operating under Fiskil’s accreditation, Volt Data uses Fiskil’s platform to collect and use Consumer Data Right (“CDR”) data on your behalf, with your consent.

We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”), including the Australian Privacy Principles (“APPs”). In respect of CDR data, we are also bound by the Competition and Consumer (Consumer Data Right) Rules 2020 (Cth) (“CDR Rules”) and the Privacy Safeguards under Part IVD of the Competition and Consumer Act 2010 (Cth) (“Privacy Safeguards”).

2. Personal Information We Collect

We collect personal information that is reasonably necessary for our functions and activities, including:

  • Identity and contact details, such as your name, email address, phone number and postal address;

  • Business details, such as company name, ABN, job title and employer;

  • Device and usage information, such as IP address, web browser type, time zone, cookies, pages viewed and interactions with our platform.

3. CDR Data

We collect, hold and use CDR data only with your consent and in accordance with the CDR Rules and the Privacy Safeguards. CDR data is collected on our behalf by Fiskil under its accreditation, through Fiskil’s CDR platform.

The categories of CDR data we may collect include:

  • Account and customer details, including names, billing addresses, NMIs and account identifiers;

  • Electricity consumption and interval data, including controlled load and generation channels;

  • Tariff and contract data;

  • Billing and invoice data; and

  • Service point, meter and distributed energy resource information (where available from the Data Holder).

We use CDR data only for the purposes for which you have given consent, including providing energy data analytics services, producing the Volt Gold layer datasets, and delivering any related services we have agreed to provide to you.

Your CDR data is hosted and processed in Australia. We do not transfer CDR data outside Australia.

Fiskil provides the CDR consumer dashboard for managing your CDR consents, at https://consents.fiskil.app/, accessed using the email address you used when establishing your consent. Through the dashboard you can view and withdraw your consents at any time, immediately and free of charge. Withdrawing your consent stops further CDR data being collected on your behalf. For further information about Fiskil’s handling of CDR data, see Fiskil’s CDR Policy at https://www.fiskil.com/legal/cdr-policy.

4. How We Collect Personal Information

We collect personal information directly from you when you register for or use Volt Data, communicate with us, or otherwise interact with our platform. We may also collect personal information about you from Fiskil, your nominated representatives, or other parties acting on your authority.

We use cookies and similar technologies on our website and platform. The categories we use include:

  • Strictly necessary cookies, which enable core functionality such as user authentication, session management and security. These cookies cannot be disabled without affecting the operation of the platform.

  • Analytics and performance cookies, which help us understand how visitors interact with our website and platform so we can monitor performance and improve the experience.

  • Functional cookies, which remember your preferences and settings (such as language or display preferences).

Some of these cookies are set by third party service providers we engage to help us operate and improve Volt Data, including analytics, error monitoring and customer support tools. Each third party operates under its own privacy policy.

You can manage or refuse cookies through your browser settings at any time. Disabling strictly necessary cookies may prevent core platform features from working correctly. Where required by applicable law, we may also seek your consent to certain categories of cookies through a cookie consent banner or similar mechanism when you first visit our website.

5. How We Use and Share Your Information

We use personal information to:

  • provide and improve the Volt Data platform and the services you have agreed to receive;

  • authenticate users and prevent fraud;

  • comply with our legal and regulatory obligations, including the CDR Rules and the Privacy Safeguards;

  • conduct analytics and improve user experience; and

  • communicate with you about our services and respond to enquiries or complaints.

We may share personal information with:

  • service providers who assist us in operating the platform (such as cloud hosting, analytics and support);

  • Fiskil and other CDR-accredited parties, as required to provide the services to you;

  • our related bodies corporate, contractors and agents;

  • regulators or law enforcement, where required or authorised by law.

We do not sell your personal information. CDR data is used and disclosed only in accordance with the CDR Rules and the Privacy Safeguards, and the purposes for which you have given consent.

6. International Data Transfers

Other than your CDR data (which is hosted and processed in Australia; see section 3), your personal information may be transferred outside Australia, including to the United States, Canada or the European Union, in connection with our use of overseas service providers. Where applicable, we put appropriate safeguards in place in accordance with the Privacy Act. If you do not agree to disclosure of your personal information outside Australia, please contact us using the details in section 12.

7. Data Security and Retention

We take reasonable steps to protect personal information against loss, misuse and unauthorised access, including physical, technical and organisational measures. Access to personal information is limited to authorised personnel.

Electronic records are stored within Australia wherever commercially feasible. Where personal information is no longer needed for our functions or activities (and is not required to be retained by law), we destroy or de-identify it. In respect of CDR data, we destroy or de-identify redundant CDR data in accordance with Privacy Safeguard 12 and the CDR Rules.

8. Data Breaches

We take the security of your personal information and CDR data seriously. Despite the measures we have in place, no system can be guaranteed to be completely secure. If we become aware of a data breach that we reasonably believe is likely to result in serious harm to affected individuals, we will:

  • assess the breach in accordance with the Notifiable Data Breaches scheme under the Privacy Act;

  • notify affected individuals and the Office of the Australian Information Commissioner (OAIC) without unreasonable delay, where required by law; and

  • in respect of CDR data, also comply with our obligations under the CDR Rules and the Privacy Safeguards, including notifying Fiskil and (where required) the Australian Competition and Consumer Commission (ACCC).

We will take reasonable steps to contain and remediate the incident, and provide guidance on any practical steps you can take to protect yourself.

9. Access, Correction and Withdrawal

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details in section 12. We will acknowledge your request within 7 days and respond substantively within 30 days.

For CDR consents specifically, you can view, manage and withdraw your consents at any time through Fiskil’s CDR consumer dashboard at https://consents.fiskil.app/. You can also contact us at hello@voltdata.com.au and we will assist you.

10. Children

Volt Data is intended for use by adults (18 years of age or older) and businesses. Volt Data is not directed at children, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete that information. If you believe that a child has provided us with personal information, please contact us using the details in section 12.

11. Complaints

If you have a concern about how we handle your personal information or your CDR data:

(a)Contact us at hello@voltdata.com.au. We will acknowledge your complaint within 1 business day and respond substantively within 30 calendar days.

(b)If you remain unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC) for Privacy Act and CDR privacy matters: email enquiries@oaic.gov.au, phone 1300 363 992, mail GPO Box 5218, Sydney NSW 2001.

(c)For CDR-specific compliance matters, you can also contact the Australian Competition and Consumer Commission (ACCC) at www.cdr.gov.au. The Australian Financial Complaints Authority (AFCA) is the recognised external dispute resolution scheme under the CDR Rules.

12. Contact Us

Email: hello@voltdata.com.au

Mail: Volt Data Pty Ltd, Level 19, 30 Pirie Street, Adelaide SA 5000

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version is always available on our website with the “Last Updated” date shown at the top.

For material changes (including any change that materially affects how we collect, use, disclose, store or secure your personal information or CDR data), we will provide reasonable advance notice by email to the address linked to your account, and by posting a prominent notice on our website or within the Volt Data platform. Where a change materially affects how we handle your CDR data, we may also seek your renewed consent through Fiskil’s CDR consent flow before the change applies to your data.