Volt Data

Online Terms and Conditions

Last Updated: October 2026

These terms apply when you use any service provided by Volt Data Pty Ltd ACN 603 930 356 (“Volt Data”, “we”, “us”, “our”). They are set out in four parts:

Part A applies to everyone.
Part B applies to Compare My Plan.
Part C applies to households using Energy Sim or Designer through an installer.
Part D applies to businesses that register to use the Volt Data platform, including installers using Energy Sim and Designer.

By using our services you agree to these terms. If you do not agree, please do not use them.

Part A: General Terms

A1. Who we are

A1.1. Volt Data is a CDR Representative of Fiskil Pty Ltd (ABN 89 646 260 728), an Accredited Data Recipient under the Consumer Data Right (“CDR”). Under Fiskil’s accreditation, we use Fiskil’s platform to collect your electricity data from your retailer, with your consent.

A1.2. You must be 18 or over to use our services.

A2.1. We only collect and use CDR data with your consent, and in line with the CDR Rules and the Privacy Safeguards.

A2.2. A CDR consent lasts for the period shown when you give it, up to a maximum of 12 months. You can view or withdraw it at any time through Fiskil’s dashboard at https://consents.fiskil.app/. Once a consent ends, you will need to give a new consent for us to collect further data.

A3. Privacy

A3.1. We handle your personal information in line with our Privacy Policy at https://voltdata.com.au/privacy-policy.

A4. Estimates

A4.1. Our reports and results are estimates. They are based on your past electricity data, the information you or your installer enter, and assumptions about future prices and usage. Your actual costs and savings may be different.

A4.2. Our reports are general information. They are not financial advice and do not take your personal circumstances into account.

A4.3. We rely on data from your retailer and from public sources. We do not check it independently and cannot guarantee it is complete or correct.

A5. Your rights under the Australian Consumer Law

A5.1. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

A5.2. Subject to clause A5.1, we are not liable for any loss arising from decisions you make based on our reports or results.

A6. Intellectual property

A6.1. We own (or licence) our software, website, reports and report designs. You may use your reports for your own purposes, but you must not copy, resell or reverse engineer our services.

A6.2. If you give us feedback about our services, we may use it without any obligation to you.

A7. Availability

A7.1. We try to keep our services available, but they may sometimes be unavailable or contain errors. We may suspend a service to fix a problem or protect its security.

A8. Changes to these terms

A8.1. We may update these terms. The current version is always on our website. If we make a change that significantly affects you, we will tell you by email or through our services before it takes effect. If you do not agree to the change, you can stop using our services, and if you have a paid service agreement with us you can end it without penalty.

A9. Contact and governing law

A9.1. You can contact us at hello@voltdata.com.au or Volt Data Pty Ltd, Level 19, 30 Pirie Street, Adelaide SA 5000.

A9.2. These terms are governed by the laws of South Australia. Prices are in Australian dollars.

Part B: Compare My Plan

B1. What you get

B1.1. Compare My Plan compares the cost of your current electricity plan with other plans available at your address, using up to 12 months of your meter data. You receive a report by email and a link to view it online.

B1.2. Your report link works for 30 days.

B1.3. Our comparison may not include every plan on the market. We do not receive commissions from retailers.

B1.4. Before you switch, check the plan details with the retailer or on Energy Made Easy (www.energymadeeasy.gov.au) or Victorian Energy Compare (compare.energy.vic.gov.au). Any decision to switch, and any contract you sign with a retailer, is between you and that retailer.

B2. Price and payment

B2.1. The price is shown before you pay and includes GST.

B2.2. When you submit your order, we place a hold on your card for the price. We charge your card 24 hours after your report is delivered.

B2.3. If we cannot produce your report, we cancel the hold and you are not charged.

B2.4. If you think something in your report is wrong, email us at hello@voltdata.com.au within 24 hours of receiving it, before your card is charged.

B2.5. We do not offer refunds once your card is charged, other than as required by the Australian Consumer Law.

B3.1. Once your report is delivered, we end your CDR consent. We do not collect any further data from your retailer.

B4. Business accounts

B4.1. If you order a report for a business electricity account, you confirm you are authorised to act for that business.

Part C: Energy Sim and Designer (households)

C1. Your installer

C1.1. Energy Sim and Designer are provided to you on behalf of the installer named on the page. If you share your details or your CDR data, that installer can see your details, your energy data and your results inside our platform.

C1.2. Results are estimates (see clause A4). They are not a quote. Your installer will confirm the final design, price and any rebates.

C1.3. Any quote, advice, contract or installation is between you and your installer. We are not a party to it and are not responsible for your installer’s products or services.

Part D: Business Users and Installers

D1. Registration

D1.1. When you register to use the Volt Data platform, you become a “Registered User”. If you register on behalf of an organisation, you confirm you are authorised to act for it, and the organisation is the customer under these terms.

D1.2. You must keep your login details secure and tell us if you become aware of any unauthorised access. You are responsible for activity under your account. You must not share your account.

D2. Fees

D2.1. Fees, billing and the term of your engagement are set out in your services agreement with us. If your services agreement and these terms disagree on those matters, the services agreement applies.

D2.2. Fees are exclusive of GST unless we say otherwise.

D3. Using customer data

D3.1. If you are an installer or other business that receives information about your customers through our platform, you must:

(a) use it only to provide your services to that customer;

(b) have a privacy policy, and handle the information in line with it and the Privacy Act;

(d) keep exports, downloads and shared report links secure, and share them only with the customer they relate to; and

(e) tell us promptly if you become aware of any unauthorised access to customer information.

D3.2. You are responsible for the products, prices, rebates and other details you enter into our platform, and for any quote or advice you give your customers.

D3.3. Data only leaves our platform into your own systems (for example through our API or data feeds) where the customer has given App Authorisation.

D4. Restrictions

D4.1. You must not, and must not let anyone else:

(a) copy, modify, reverse engineer or resell our services;

(b) use our services to build a competing product;

(d) use our services unlawfully, or in a way that breaches the CDR Rules or the Privacy Act.

D5. Your content

D5.1. You allow us to use the content you upload to our platform to provide and improve our services, in line with our Privacy Policy and the CDR Rules.

D6. Warranties and liability

D6.1. Each party confirms it has the authority to enter into these terms and will comply with the law.

D6.2. To the extent the law allows, our services are provided “as is” and we give no other warranties.

D6.3. You are responsible for how you interpret and use the results of our services, and for decisions you or your customers make based on them.

D6.4. You indemnify us against any third-party claim caused by your breach of these terms, your misuse of our services, or your breach of the law.

D6.5. Neither party is liable to the other for indirect or consequential loss, including loss of profit, revenue or goodwill.

D6.6. Our total liability to you under these terms is limited to the fees you paid us in the 12 months before the claim. This does not limit liability that cannot be limited by law.

D7. Ending the agreement

D7.1. Either party may end these terms on 30 days’ written notice.

D7.2. We may suspend or end your access straight away if we reasonably suspect fraud or unlawful activity, or if you do not fix a material breach within 14 days of our notice.

D7.3. When the agreement ends, your access stops. We will destroy or de-identify CDR data in line with Privacy Safeguard 12 and the CDR Rules, except where the law requires us to keep it.

D8. Disputes

D8.1. If a dispute arises, we will first try to resolve it in good faith. If it is not resolved within 20 business days, either party may refer it to mediation or start court proceedings.

D9. General

D9.1. These terms, your services agreement and our Privacy Policy make up the whole agreement between us about the Volt Data platform.

D9.2. You may not transfer your rights under these terms without our written consent. We may transfer them as part of a sale or restructure of our business.

D9.3. Neither party is responsible for delays caused by events outside its reasonable control, other than a delay in paying money.

D9.4. Notices must be in writing and may be sent by email. Notices to us go to hello@voltdata.com.au.

D9.5. If any part of these terms cannot be enforced, the rest still applies.