Legal

Privacy policy

How we collect, use and protect your information.

Volt Data

Privacy Policy

Last Updated: October 2026

1. Overview

This Privacy Policy explains how Volt Data Pty Ltd ACN 603 930 356 (“Volt Data”, “we”, “us”, “our”) collects, uses, holds and shares your personal information.

It covers our website and these services:

  • Volt Data, our energy data platform for businesses;

  • Compare My Plan (comparemyplan.com.au), which compares your current electricity plan with other plans on the market using your own meter data;

  • Energy Sim, a tool solar and battery installers use to design and model systems for their customers; and

  • Designer (designer.energysim.com.au), which lets you design your own solar and battery system on an installer’s behalf.

Volt Data is a CDR Representative of Fiskil Pty Ltd (ABN 89 646 260 728), an Accredited Data Recipient under Part IVD of the Competition and Consumer Act 2010 (Cth) (accreditation number ADRBNK000246). Under Fiskil’s accreditation, we use Fiskil’s platform to collect and use Consumer Data Right (“CDR”) data with your consent.

We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”), including the Australian Privacy Principles. For CDR data, we are also bound by the Competition and Consumer (Consumer Data Right) Rules 2020 (Cth) (“CDR Rules”) and the Privacy Safeguards.

2. Personal Information We Collect

We only collect personal information we need to provide our services. Depending on which service you use, this may include:

  • your name, email address and phone number;

  • your property address, and any roof outlines, panel layouts or shading you draw;

  • answers you give us, such as whether you have a battery and how you would like it to charge;

  • business details, such as company name, ABN, job title, and the details needed to authorise a representative for a business electricity account;

  • payment details (handled by Stripe; we do not see or store your card number);

  • one-time email codes we send to check your email address; and

  • device and usage information, such as IP address, browser type, pages viewed and interactions with our services, including when a shared report link is opened.

3. CDR Data

We collect, hold and use CDR data only with your consent and in line with the CDR Rules and the Privacy Safeguards. Fiskil collects it on our behalf through its CDR platform.

The CDR data we may collect includes:

  • account and customer details, including names, addresses, NMIs and account numbers;

  • electricity usage and interval data, including controlled load and solar generation;

  • tariff, plan and contract details;

  • billing, invoice, balance and concession details; and

  • meter and service point details, and details of solar panels, batteries and inverters at your property (where your retailer holds them).

We use CDR data only for the purposes you consented to, such as comparing electricity plans, modelling solar and battery systems, and preparing your reports.

CDR data is stored and processed in Australia, except for the address and NMI details described in section 6.

Fiskil provides a CDR consumer dashboard at https://consents.fiskil.app/, which you access using the email address you used when you gave consent. There you can view and withdraw your consents at any time, immediately and free of charge. Withdrawing consent stops any further CDR data being collected. For more about how Fiskil handles CDR data, see Fiskil’s CDR Policy at https://www.fiskil.com/legal/cdr-policy.

4. How We Collect Personal Information

We collect personal information directly from you when you use our services, contact us or visit our website. We also collect it from Fiskil (with your CDR consent), and from installers or other businesses acting with your authority.

We use cookies and similar technologies:

  • Necessary cookies keep you signed in, keep your session secure and let you return to your report. Our services may not work without them.

  • Analytics cookies (Google Analytics) show us how people use our website so we can improve it.

  • Advertising cookies (Google Ads) tell us when someone who clicked one of our ads goes on to buy a Compare My Plan report.

You can block or delete cookies in your browser settings.

5. How We Use and Share Your Information

We use personal information to:

  • provide our services, including your reports and any modelling you or your installer request;

  • check your identity and prevent fraud;

  • take payment;

  • improve our services;

  • send you service emails, such as codes, receipts and report links;

  • send you product updates, but only if you ask us to; and

  • meet our legal obligations, including under the CDR Rules.

Report wording is drafted with the help of an AI model hosted in Australia, using figures our own calculations produce.

Installers. If you use Energy Sim or Designer, the installer named on the page can see your details, your energy data and your results inside our platform. If you send an enquiry through Designer, your name, email, phone number and address go to that installer, even if you have not shared CDR data. Each installer handles your information under its own privacy policy. Your data only leaves our platform into an installer’s own systems if you give a separate App Authorisation.

We may also share personal information with:

  • service providers who help us run our services, such as Amazon Web Services (cloud hosting in Sydney), Google and Stripe;

  • Fiskil, to manage your CDR consent; and

  • regulators or law enforcement, where the law requires or allows it.

We do not sell your personal information.

Marketing. We only send product updates if you tick the box asking for them. You can unsubscribe at any time using the link in any of our emails, or by emailing us.

6. Information Processed Outside Australia

Some of our service providers may process your information outside Australia, including in the United States:

  • We use Google services, such as Google Maps and Street View, to show your property and roof. Google may process your address outside Australia.

  • We take payments through Stripe. Stripe stores your billing details and some details of your purchase, including your NMI, and may process them outside Australia as part of its usual business.

  • Google Analytics and Google Ads process website usage information outside Australia.

If you have questions about this, contact us using the details in section 12.

7. Data Security and Retention

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. Only authorised staff can access it.

8. Data Breaches

If we have a data breach that is likely to cause serious harm, we will:

  • assess it under the Notifiable Data Breaches scheme in the Privacy Act;

  • notify the people affected and the Office of the Australian Information Commissioner (OAIC) where the law requires; and

  • for CDR data, also meet our obligations under the CDR Rules, including notifying Fiskil.

We will also take reasonable steps to contain the breach and tell you what you can do to protect yourself.

9. Access and Correction

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details in section 12. We will acknowledge your request within 7 days and respond within 30 days.

You can view and withdraw your CDR consents at any time through Fiskil’s dashboard at https://consents.fiskil.app/, or email us at hello@voltdata.com.au and we will help.

10. Children

Our services are for people aged 18 or over and for businesses. We do not knowingly collect personal information from anyone under 18. If we find we have, we will delete it.

11. Complaints

If you have a concern about how we handle your personal information or CDR data:

(a) Email us at hello@voltdata.com.au. We will acknowledge your complaint within 1 business day and respond within 30 days.

(b) If you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA), the external dispute resolution scheme for CDR complaints: www.afca.org.au, email info@afca.org.au, phone 1800 931 678.

(c) You can also contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, email enquiries@oaic.gov.au, phone 1300 363 992, mail GPO Box 5218, Sydney NSW 2001.

12. Contact Us

Email: hello@voltdata.com.au

Mail: Volt Data Pty Ltd, Level 19, 30 Pirie Street, Adelaide SA 5000

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version is always on our website, with the date it was last updated at the top.

If we make a change that significantly affects how we handle your personal information or CDR data, we will tell you by email or through our services before it takes effect. Where a change affects your CDR data, we may ask you to renew your consent through Fiskil.